Transparency & trust
Refund Policy
At Mantul Marketing, we are committed to delivering high-quality media and marketing solutions. Due to the nature of our creative and strategic services, we implement the following refund policy to ensure fairness and transparency for all parties involved.
01Service-Based Projects
Payments made for services such as content creation, video production, social media management, funnel building, and media buying are non-refundable once the project has commenced or the first deliverable has been shared. This policy protects the time and resources allocated by our team from day one.
02Retainer Packages & Monthly Services
- For monthly or ongoing service agreements, a 30-day cancellation notice is required prior to the next billing cycle.
- No refunds will be issued for unused days in a billing period once work has begun.
03Workshops, Webinars & Digital Products
- If you are unable to attend a paid webinar or workshop, you may request to transfer your slot to another session (subject to availability).
- No refunds will be issued for digital downloads, recordings, or templates once delivered, as these assets cannot be returned.
04Refund Requests
All refund requests will be reviewed on a case-by-case basis. We reserve the right to refuse a refund if services have been rendered as agreed.
Requests must be submitted within 30 days of the issue arising.
Mantul Marketing Sdn Bhd 202301002087 (1496006-P)
SUITE 19-01, Level 19, UOA Corporate Tower, Bangsar South City, 59200 Kuala Lumpur.